Contact Policy

At Harvus, we value our customers and are committed to providing excellent service. Whether you have questions about our products, need assistance with your order, or want to share your feedback, we are here to help.

How to Contact Us

For any inquiries, please reach out to us via email at:

Email: shop@harvusclothing.com

What to Include in Your Email

To ensure we can assist you efficiently, please include the following information in your email:

• Full Name: Your first and last name.
• Order Number: If applicable, please include your order number for reference.
• Subject: A brief subject line indicating the nature of your inquiry (e.g., "Order Status," "Product Question," "Return Request").
• Message: A detailed description of your question or issue.

Response Time

Our customer service team strives to respond to all inquiries within 24-48 hours. Please allow additional time during weekends and holidays.

Additional Information

• For order-related issues, please have your order number and any relevant details ready.
• If you are inquiring about a return or exchange, please review our Refund Policy for detailed instructions.

We appreciate your understanding and patience as we work to provide you with the best possible service.